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​Bimble Cloud Customer Privacy Notice

 

This privacy notice tells you what to expect us to do with your personal information.

 

Contact details

 

Telephone: 07874318926

Email: info@bimblecloud.com

 

 

What information we collect, use, and why?

 

We collect or use the following information to provide services and goods, including delivery:

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  • Names and contact details

  • Addresses

  • Date of birth

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

  • Information relating to loyalty programmes

  • Website user information (including user journeys and cookie tracking)

  • Information relating to compliments or complaints

 

We collect or use the following information for the operation of customer accounts and guarantees:

 

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Purchase history

  • Account information, including registration details

  • Information used for security purposes

  • Marketing preferences

 

We collect or use the following information for service updates or marketing purposes:

 

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Location data

  • Purchase or viewing history

  • IP addresses

  • Website and app user journey information

  • Records of consent, where appropriate

 

 

Lawful bases

 

Our lawful bases for collecting or using personal information to provide services and goods are:

 

  • Consent

  • Contract

 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

 

  • Consent

  • Contract

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

 

  • Consent

  • Contract

 

Where we get personal information from

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  • People directly

 

 

How long we keep information

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We may retain your Personal Information for a period of 2 years from the date of your first purchase/contract with Bimble Cloud. After this time, your Personal Information will be deleted from our system.​

 

 

Who we share information with

 

Data processors:

 

  • wix.com

 

This data processor does the following activities for us:

 

  • Bimble Cloud is hosted on the Wix.com platform

  • Wix.com provides us with the online platform that allows us to sell our products and services. That data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store this data on secure servers behind a firewall

  • All direct payment gateways offered by Wix.com adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 

Your data protection rights

 

Under data protection law, you have rights including:

 

  • Your right of access - You have the right to ask us for copies of your personal data.

  • Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete

  • Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances

  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances

  • Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent

 

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to complain

 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

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Website: https://www.ico.org.uk/make-a-complaint

 

Last updated1 July 2024

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